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How Do I Get Notified When a Contact Replies to a Text?

Set up browser or HubSpot workflow notifications for inbound SMS replies.

There are two ways to get notified when a contact sends an inbound text message (a reply to an outbound message sent via Message IQ):

Option 1: Browser Notifications

Enable browser-based notifications in the Message IQ web app settings. You will receive a browser alert when a new message arrives, as long as the app is open in a tab.

Option 2: HubSpot Workflow (Slack, Teams, or Email)

Build a HubSpot workflow to notify your team when a contact reply arrives. Use a Contact-based workflow and ensure re-enrollment is enabled before the workflow goes live:

  1. Set the enrollment trigger: Message IQ Reply is any of YES
  2. Enable re-enrollment so the workflow runs each time a new reply arrives
  3. Add a Send internal notification action (or the relevant Slack/Teams integration action) to send an alert to the contact owner.
  4. In the message body, include the Message Received Content property to show the actual text of the reply
  5. Add a final step: Set Property Value — Message IQ Reply = No to reset the trigger for future replies