Unsubscribing Contacts
Contacts can be unsubscribed in two different ways.
They can opt out themselves by texting the word STOP at any time. In accordance with compliance laws, it is highly recommended you inform your contacts of exactly how they can opt-out of future messages after you send your first message.
If you have a contact you feel should be unsubscribed, but they haven't explicitly unsubscribed themselves, you can manually do it.
Method #1: From the Conversations tab, click the Unsubscribe 🚫 icon beneath the message entry field.
Method #2: From the Contacts tab, search to find your desired contact. From the Actions dropdown on the right side, you can select the "Mark Unsubscribed" option.
Resubscribing Contacts
If you need to resubscribe a contact after they have unsubscribed, you can easily do that from the Contacts tab.
Search to find your desired contact. From the Actions dropdown, select the "Mark Subscribed" option.